Shipping Policy

Thank you for shopping with [Store Name]! Here’s everything you need to know about how we get your order to you.

Processing Time

Orders are processed and dispatched within 1-2 business days of payment. Orders placed on weekends or public holidays are processed on the next business day. You’ll receive a confirmation email once your order is placed and a second email when it ships.

Delivery Time

Once dispatched, orders typically arrive within 7-12 days for international destinations. Delivery times are estimates and can vary based on your location, the carrier, and customs processing. Busy periods such as holidays and sales events may cause delays outside our control.

Shipping Costs

[Shipping is free on all orders. / Shipping costs are calculated at checkout based on your location and order size.]

Order Tracking

Every order includes a tracking number, sent to the email you provided at checkout. Tracking information may take 2-4 days after dispatch to update, as the carrier needs time to register your parcel.

Multiple Items

If you order more than one item, your products may ship separately and arrive on different days. You’ll receive tracking details for each shipment.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees, depending on your country’s regulations. These charges are set by your local customs authority and are the customer’s responsibility unless stated otherwise at checkout. We have no control over these fees and can’t predict their amount.

Shipping Address

Please double-check your address at checkout. We can update an address only before your order is dispatched, so contact us as soon as possible if you spot a mistake. We aren’t responsible for orders delivered to an incorrect address provided by the customer.

Delayed, Lost, or Damaged Orders

If your order hasn’t arrived after [15] days from dispatch, or if it arrives damaged or incorrect, please contact us at [support email] with your order number (and photos, if damaged). We’ll work with you to resolve it quickly.